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Terms & Conditions

Website owner, the offering, and binding of Terms

This website is owned and operated by Cover Design Agency. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors bespoke album cover designs. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.


Who can use this website; what are the requirements to create an account

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.


Key commercial terms offered to customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.


The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.


The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged during checkout to your chosen payment method.



Refund Policy

We offer full refunds on all exclusive and non-exclusive pre-made album designs. Under the consumer rights act, Cover Design Agency is not deemed liable for the unsatisfactory quality of a product if the consumer examines the digital content before the contract is made and that examination ought to reveal the unsatisfactory aspect. Upon the completion of your design, we will contact you to confirm that you want to receive the final product. By agreeing to receive the unwatermarked file(s), you are agreeing that the final watermarked file(s) sent to you are of satisfactory quality and you wish to proceed in the transferring of the unwatermarked version. The transferring of this file means that you can no longer receive a refund. We do not offer refunds on custom design work.


Product Delivery

Delivery times are estimations and can vary based on the complexity of the clients requests and the number of revisions needed to complete the design. While we always endeavour to complete the design in the timeframe shown, the timescale is in no way a guarantee of when the final product will be delivered to the client.



Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.



Ownership of intellectual property, copyrights and logos

All our products contain a commercial license. This license allows the customer to use the finished product for personal use, as well for commercial use including but not limited to streaming sites, physical releases such as CD and vinyl and across your own social media accounts. The designer retains the full copyright of their work until the transfer of the final design to the customer. At this point, the customer will obtain full rights to use the design for its intended purpose, the release of audio. The commercial license does not grant the customer the sale and redistribution of the artwork for third party use. The customer can order for themselves, for their group/band, on behalf of a client, artist in their record label or artist on their roster as a manager. However, they may not order for the sole purpose of reselling by any means.

Any logos or artist images provided to us via the artist form are still owned by you but will be privately kept on Wix’s secure platform and/or our personal Google Drive until we deem it necessary to remove them. Should we ask for feedback for our work, we may use your comments and artist imagery as promotion on our website and/or social media accounts. By agreeing to these terms and conditions you grant us permission to use these images and personal reviews for our own promotional purposes.

Cover Design Agency also retains the right to use all designs delivered through the platform for marketing and promotional purposes, even once you, the customer, has received the final design.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment



You agree to indemnify and hold Cover Design Agency harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Robert Jackson & Cover Design Agency, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.


To the maximum extent permitted by applicable law, Robert Jackson & Cover Design Agency assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.


Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.


Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.


Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction in the United Kingdom.


Customer support details & contact info

Any questions or queries regarding these terms and conditions should be directed to


Provisions recommended for websites with user communities

We use Wix as our website builder. Wix offers the ability to include a user community. These terms clarify that all users that join the Cover Design Agency community have a public profile that is publicly visible to site visitors, and that their public activity (such as their posts or comments) will be visible to other visitors of the website. Users of the website can always opt-out and exit the community, and upon doing so, said user’s profile will not be publicly visible. Naturally, in such event, the user will not be able to use the community features (e.g. liking, commenting or writing posts).


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